{"id":5464,"date":"2020-11-04T19:06:56","date_gmt":"2020-11-04T18:06:56","guid":{"rendered":"https:\/\/www.ducacarloguarini.it\/?page_id=5464"},"modified":"2023-02-21T16:51:20","modified_gmt":"2023-02-21T15:51:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.ducacarloguarini.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

<\/i><\/i><\/span>Payments<\/span><\/a><\/h4><\/div>
The customer can pay for the order by credit card, PayPal or bank transfer.<\/p>\n

CREDIT CARD<\/strong>
\nVisa or Mastercard circuits. To ensure maximum security, the Customer will make the payment directly on the secure server of GestPay \u2013 Gruppo Banca Sella. The web website does not store the Customer\u2019s credit card number which is managed directly by GestPay.<\/p>\n

PAYPAL<\/strong>
\nThe customer can pay for the order via PayPal website, using their own account or a card, also a prepaid one, or any mode accepted by PayPal respecting the terms and conditions.<\/p>\n

BANK TRANSFER<\/strong>
\nThe Customer must make the transfer within 3 days of the order date. If payment does not occur within 3 days, the order will be canceled and the goods made available again for purchase by other customers.
\nData for the transfer: Account in the name of Azienda Agraria Duca Carlo Guarini s.s agricola<\/strong>:<\/p>\n

Banl: Banca Sella
\nBranch code: Filiale di Lecce
\nIBAN: IT58K0326816000052728664210<\/div><\/div><\/div>

<\/i><\/i><\/span>Shipping<\/span><\/a><\/h4><\/div>
The shipment of the purchased products is available in these countries:
\nAUSTRIA, BELGIUM, BULGARIA, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREAT BRITAIN, GREECE, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, HOLLAND, POLAND, PORTUGAL, PRINCIPALITY OF MONACO, CZECH REPUBLIC, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, HUNGARY.<\/p>\n

Shipping to Italy<\/strong>
\nFree shipping for orders over \u20ac 50.00.<\/p>\n

Orders under \u20ac 50:
\n\u2013 Standard shipping in Italy at a cost of \u20ac 12.00.<\/p>\n

With the exceptions relating to:
\n-Standard shipping in Livigno at a cost of \u20ac 15.00.
\n-Standard shipping to Venice and its province at a cost of \u20ac 15.00.
\n-Standard shipping in Sicily and Sardinia at a cost of \u20ac 16.00.<\/p>\n

Shipping Zone 1<\/strong>
\nAUSTRIA, BELGIUM, FRANCE, PRINCIPALITY OF MONACO, GERMANY, LUXEMBOURG, NETHERLANDS.<\/p>\n

-Weight equal to or less than 7kg: \u20ac 30.00
\n-Weight from 7.1kg \u2013 15kg: \u20ac 35.00
\n-Weight from 15.1kg \u2013 20kg: \u20ac 43.00
\n-Weight from 20.1kg \u2013 30kg: \u20ac 50.00
\n-Weight from 30.1kg \u2013 40kg: \u20ac 60.00
\n-Weight from 40.1kg \u2013 50kg: \u20ac 65.00
\n-Weight over 50.1kg: \u20ac 70.00<\/p>\n

Shipping Zone 2<\/strong>
\nGREAT BRITAIN, SPAIN.<\/p>\n

-Weight equal to or less than 7kg: \u20ac 32.00
\n-Weight from 7.1kg \u2013 15kg: \u20ac 37.00
\n-Weight from 15.1kg \u2013 20kg: \u20ac 45.00
\n-Weight from 20.1kg \u2013 30kg: \u20ac 53.00
\n-Weight from 30.1kg \u2013 40kg: \u20ac 65.00
\n-Weight from 40.1kg \u2013 50kg: \u20ac 70.00
\n-Weight over 50.1kg: \u20ac 75.00<\/p>\n

Shipping Zone 3<\/strong>
\nCROATIA, DENMARK, FINLAND, GREECE, IRELAND, PORTUGAL, SWEDEN.<\/p>\n

-Weight equal to or less than 7kg: \u20ac 35.00
\n-Weight from 7.1kg \u2013 15kg: \u20ac 40.00
\n-Weight from 15.1kg \u2013 20kg: \u20ac 47.00
\n-Weight from 20.1kg \u2013 30kg: \u20ac 55.00
\n-Weight from 30.1kg \u2013 40kg: \u20ac 65.00
\n-Weight from 40.1kg \u2013 50kg: \u20ac 73.00
\n-Weight over 50.1kg: \u20ac 78.00<\/p>\n

Shipping Zone 4<\/strong>
\nCROATIA, DENMARK, FINLAND, GREECE, IRELAND, PORTUGAL, SWEDEN.<\/p>\n

-Weight equal to or less than 7kg: \u20ac 36.00
\n-Weight from 7.1kg \u2013 15kg: \u20ac 42.00
\n-Weight from 15.1kg \u2013 20kg: \u20ac 48.00
\n-Weight from 20.1kg \u2013 30kg: \u20ac 56.00
\n-Weight from 30.1kg \u2013 40kg: \u20ac 68.00
\n-Weight from 40.1kg \u2013 50kg: \u20ac 75.00
\n-Weight over 50.1kg: \u20ac 80.00<\/p>\n

Delivery time<\/strong>
\nOrders received on Saturday and Sunday will be processed on the following Monday; orders received during public holidays will be processed the next working day. In any case, delivery times are provided for indicative purposes only and are therefore not binding.<\/p>\n

Delivery times in Italy
\n3 \u2013 6 working days from the date of order fulfillment.<\/p>\n

Delivery times Zone 1, Zone 2, Zone 3, Zone 4
\n5 \u2013 10 working days from the date of order fulfillment.<\/div><\/div><\/div>

<\/i><\/i><\/span>Withdrawal and products return<\/span><\/a><\/h4><\/div>
As established by the Italian Consumer Code, the consumer has 14 days, starting from the day on which the consumer takes possession of the product (without counting it) and expiring on the 14th day following (which instead must be counted), to withdraw from the sale concluded through e-commerce, without the need to specify the reasons for withdrawal and without penalties, as established by art. 54 of Legislative Decree n. 206\/2005.<\/p>\n

This right of withdrawal pursuant to law is applicable only to the consumer, that is to the physical person who purchases for purposes not attributable to his commercial or professional activity: it must be specified that where the user purchases with VAT, the same cannot be considered a consumer and consequently the legislation referred to in Legislative Decree n. 206\/2005 and the aforementioned right of withdrawal.<\/p>\n

Leggi i dettagli nei Termini e Condizioni di Vendita, art.11,12,13,14,15<\/a>.<\/p>\n

METHOD OF WITHDRAWAL<\/strong><\/p>\n

Before the expiration of the withdrawal period, the consumer must inform the Duca Carlo Guarini of his will to withdraw from the contract, in the following ways:<\/p>\n

a) Using the withdrawal form attached to these general conditions (WITHDRAWAL FORM<\/a>);<\/p>\n

In the form or in the communication, the Customer must indicate the products for which he intends to exercise the right of withdrawal, his personal details and the date of the order.<\/div><\/div><\/div>

<\/i><\/i><\/span>Contacts and information request<\/span><\/a><\/h4><\/div>