To request information, write to [email protected] or fill out the information request form.

As established by the Italian Consumer Code, the consumer has 14 days, starting from the day on which the consumer takes possession of the product (without counting it) and expiring on the 14th day following (which instead must be counted), to withdraw from the sale concluded through e-commerce, without the need to specify the reasons for withdrawal and without penalties, as established by art. 54 of Legislative Decree n. 206/2005.

This right of withdrawal pursuant to law is applicable only to the consumer, that is to the physical person who purchases for purposes not attributable to his commercial or professional activity: it must be specified that where the user purchases with VAT, the same cannot be considered a consumer and consequently the legislation referred to in Legislative Decree n. 206/2005 and the aforementioned right of withdrawal.

Leggi i dettagli nei Termini e Condizioni di Vendita, art.11,12,13,14,15.

METHOD OF WITHDRAWAL

Before the expiration of the withdrawal period, the consumer must inform the Duca Carlo Guarini of his will to withdraw from the contract, in the following ways:

a) Using the withdrawal form attached to these general conditions (WITHDRAWAL FORM);

In the form or in the communication, the Customer must indicate the products for which he intends to exercise the right of withdrawal, his personal details and the date of the order.

The shipment of the purchased products is available in these countries:
AUSTRIA, BELGIUM, BULGARIA, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREAT BRITAIN, GREECE, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, HOLLAND, POLAND, PORTUGAL, PRINCIPALITY OF MONACO, CZECH REPUBLIC, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, HUNGARY.

Shipping to Italy
Free shipping for orders over € 50.00.

Orders under € 50:
– Standard shipping in Italy at a cost of € 12.00.

With the exceptions relating to:
-Standard shipping in Livigno at a cost of € 15.00.
-Standard shipping to Venice and its province at a cost of € 15.00.
-Standard shipping in Sicily and Sardinia at a cost of € 16.00.

Shipping Zone 1
AUSTRIA, BELGIUM, FRANCE, PRINCIPALITY OF MONACO, GERMANY, LUXEMBOURG, NETHERLANDS.

-Weight equal to or less than 7kg: € 30.00
-Weight from 7.1kg – 15kg: € 35.00
-Weight from 15.1kg – 20kg: € 43.00
-Weight from 20.1kg – 30kg: € 50.00
-Weight from 30.1kg – 40kg: € 60.00
-Weight from 40.1kg – 50kg: € 65.00
-Weight over 50.1kg: € 70.00

Shipping Zone 2
GREAT BRITAIN, SPAIN.

-Weight equal to or less than 7kg: € 32.00
-Weight from 7.1kg – 15kg: € 37.00
-Weight from 15.1kg – 20kg: € 45.00
-Weight from 20.1kg – 30kg: € 53.00
-Weight from 30.1kg – 40kg: € 65.00
-Weight from 40.1kg – 50kg: € 70.00
-Weight over 50.1kg: € 75.00

Shipping Zone 3
CROATIA, DENMARK, FINLAND, GREECE, IRELAND, PORTUGAL, SWEDEN.

-Weight equal to or less than 7kg: € 35.00
-Weight from 7.1kg – 15kg: € 40.00
-Weight from 15.1kg – 20kg: € 47.00
-Weight from 20.1kg – 30kg: € 55.00
-Weight from 30.1kg – 40kg: € 65.00
-Weight from 40.1kg – 50kg: € 73.00
-Weight over 50.1kg: € 78.00

Shipping Zone 4
CROATIA, DENMARK, FINLAND, GREECE, IRELAND, PORTUGAL, SWEDEN.

-Weight equal to or less than 7kg: € 36.00
-Weight from 7.1kg – 15kg: € 42.00
-Weight from 15.1kg – 20kg: € 48.00
-Weight from 20.1kg – 30kg: € 56.00
-Weight from 30.1kg – 40kg: € 68.00
-Weight from 40.1kg – 50kg: € 75.00
-Weight over 50.1kg: € 80.00

Delivery time
Orders received on Saturday and Sunday will be processed on the following Monday; orders received during public holidays will be processed the next working day. In any case, delivery times are provided for indicative purposes only and are therefore not binding.

Delivery times in Italy
3 – 6 working days from the date of order fulfillment.

Delivery times Zone 1, Zone 2, Zone 3, Zone 4
5 – 10 working days from the date of order fulfillment.

The customer can pay for the order by credit card, PayPal or bank transfer.

CREDIT CARD
Visa or Mastercard circuits. To ensure maximum security, the Customer will make the payment directly on the secure server of GestPay – Gruppo Banca Sella. The web website does not store the Customer’s credit card number which is managed directly by GestPay.

PAYPAL
The customer can pay for the order via PayPal website, using their own account or a card, also a prepaid one, or any mode accepted by PayPal respecting the terms and conditions.

BANK TRANSFER
The Customer must make the transfer within 3 days of the order date. If payment does not occur within 3 days, the order will be canceled and the goods made available again for purchase by other customers.
Data for the transfer: Account in the name of Azienda Agraria Duca Carlo Guarini s.s agricola:

Banl: Banca Sella
Branch code: Filiale di Lecce
IBAN: IT58K0326816000052728664210

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